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santhony2

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13 years ago

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santhony2

2 Posts

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8901

January 29th, 2014 08:00

computer can not start

when i start my computer dell optiplex 380 it gives an error message UNDER blue screen

*** STOP: 0X00000124 (0X0000000, 0X000000, 0X0000000, 0X0000000) can some here help with this.

  • 311

    0

    Posted January 29th, 2014 09:00

    Hello Santhony2, 

    There is quite a bit of information on this error stop code, although it is still a bit vague. 
    Are you able to run the Dell diagnostics (F12 from fresh start up)?  Do you receive an error message?  Please be sure to run the extended memory test as well.  If the system passes hardware diagnostics, the next step is to check the mini dump files for an error message. 
    Here is a great video on how to capture and run an analysis on the file:  http://www.youtube.com/watch?v=4eZvKUH0dgw and http://www.youtube.com/watch?v=P1O9dg9CCS0  Once you have the error message, you can do a search of that error message or post the error message here for further assistance. 
    I hope this helps.
    ~Maureen
    #Iwork4Dell

  • santhony2

    2 Posts

    311

    0

    Posted January 30th, 2014 01:00

    I performed the dell diagnostics, it completed well( no diagnostic utility partition identified) the problem is checking the mini dump files which requires the computer at least boot to the status bar of which mine can not , I also tried to slave hard drive on to another computer but it also go the same stop error message. Is there any chances of booting and reaching to the status bar