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Devildoc432

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18 years ago

D

Devildoc432

30 Posts

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5193

October 11th, 2008 16:00

942 AIO printer will not install

I hope someone can help with this.  Recently my XPS Gen 5 stopped recognizing my 942 printer.  I tried moving the USB cable to another slot, but still get a message that the printer is not connected to the computer.  Printer power is on.  I have uninstalled the drivers and downloaded/installed the drivers listed on the dell website and also physically removed the hardware from the computer and let PnP reinstall the printer.  Install seems to go well; the drivers appear to install normally but the computer still won't connect to the printer.  Any advice would be most appreciated.  Thanks!

 

Chris

 

PS--I tried searching the forum w/o success b4 posting this

  • Gb755c

    2 Intern

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    453 Posts

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    Posted October 11th, 2008 17:00

    Does the computer do the XP/Vista Ding dong when the cable is connected/disconnected?
  • Devildoc432

    30 Posts

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    Posted October 12th, 2008 11:00

     

    Haven't really noticed but I am pretty sure it does.

  • PudgyOne

    11 Legend

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    30315 Posts

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    Posted October 12th, 2008 23:00

    Try posting in the Printers Forum.