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johnnyboy24
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91 Posts
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708949
December 10th, 2009 12:00
Received your system?
Due to the amount of delays AW is having, I thought it would be a good idea to kind of track the build progress of these systems, or at least have a guess.
Please post your order date, system type (just the model), and your shipping date.
Thank you!
johnnyboy24
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91 Posts
2530
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Posted December 10th, 2009 14:00
Ordered: 11/27/2009
Aurora, i7 975, GTX260
Original date: Unknown
Estimated Delivery Date:Data Temporarily Unavailable
---
This is a system exchange from a XPS 730. Started 11/13 for the exchange. Received system specs 11/27.
EDIT (12/11/2009): Currently order is in the "boxing stage".
Ordered: 11/24/2009
Aurora ALX, i7 920, 5870
original date: 12/16/2009
New date as of today: 12/21/2009
And don't bother calling to find out why. Was on hold for 20 minutes, spoke to someone in Indonesia I think, and they informed me that they have absolutely no idea why it was delayed. Come on dell... if a part is backordered, man-up and let us know BEFORE we order. This is such a shady business practice. I ordered a Dell about 5 years ago and had ZERO problems. What's the deal?
Order Date: Dec 5th
Delivery Date: Dec 30th
System Specs:
1 Alienware Aurora Desktop
1 Intel® Core™ i7 920 2.66GHz (8MB Cache) Quad Core Processor
1 6GB Triple Channel 1067MHz DDR3
1 Alienware Multi-Media Keyboard
1 No Monitor
1 Single 1GB GDDR5 ATI Radeon™ HD 5870
1 750GB - SATA-II, 3Gb/s, 7,200RPM, 16MB Cache HDD
1 Cosmic Black, Alienware Aurora Chassis
1 Genuine Windows® 7 Home Premium, 64bit, English
1 Alienware Optical Mouse, MG100
1 AlienFX Color, Plasma Purple
1 Adobe Acrobat Reader
1 Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability
1 Creative Sound Blaster® X-Fi™ Titanium
1 Automatic Updates: Enabled
1 Alienhead Glow
1 1 Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis - Important Information
1 Steam and Portal™ Factory Installed
World of Warcraft Preinstall Edition
1 Alienhead Chrome Blue
1 Alienware™ High-Performance Liquid Coolingdissatisfiedini
3 Posts
2439
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Posted December 10th, 2009 16:00
Order Date: 10/20/2009
System Type: BASE,PHOBOS,ANW-DT,AREA 51 (Area 51 ALX)
Original Ship Date: 11/17/2009
Current Ship Date: 12/30/2009
I'm beginning to rethink working with this company. If they can't do something as simple as communicating the status of my order, how are they going to handle a warranty issue?
netastophales
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31 Posts
2615
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Posted December 10th, 2009 13:00
Order Date: 11/9/2009
System Type Aurora i920
Current Estimated Shipping Date:12/17/2009
2009-12-11 1:43PM PT---- Just got off the phone with CS. They told me nothing new rxcept that the manager and my rep are both "working this case" and that I have requested some sort of compensation for my time. I doubt I will actually get anything, but I wanted to stress that delays = time, and time is money, and I want them to share the cost of my time.