UNSOLVED
AW Command Center fails to startup after cold boot
Hi, I had this problem before and it was gone for a while then it came back, whenever I start my 13R3 from a cold state the CC fails to startup, the tray icon glows red and exits. However, if I restart or shut down the machine for a while then start it up again it works normally, it seems to do this behavior only if the machine was off for a long period plus an hour or so, it's very weird.
I tried :
Complete Reinstalling of the CC
Complete Reinstalling of Windows
Try turning off Windows-10's "Fast Startup".
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.I had the same problem on my Area-51 R2. The CC stopped working after almost every bootup and in the Win 10 Reliability Report I had an error reported every time it stopped. The CC worked well (up to the next reboot) if I manually started it again.
A complete reinstall of Win 10 (clean reinstall on formated drive) fixed the issue for a while. But then it reappeared. I think it has something to do with custom Alien FX Profiles ...
What finally did the trick for me was turning AlienFX off and on again via the CC software!
Just right click on the Alienhead tray icon and turn it off. (It's the third option counted from the top. Don't use the last option (Quit? I have the german Version installed, so I only can tell that you have to use "Ausschalten", and not "Beenden" ...), because this one only stops the AlienFX Software). After that, right click on it again and turn it on.
You are welcome.
That option is a possible fix or work-around (for various things) when users observe a Reset or warm-reboot acting different that a Shut-Down and cold-boot.Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
Eimy_B
6 Operator
•
4365 Posts
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Posted November 9th, 2017 10:00
Hi daggron,
Make sure the BIOS is up to date.
Also try a power drain: unplug every external device from the system (including the AC Adapter), open the bottom cover and disconnect the battery cable. Then hold the power button for around a minute to drain all the power out.
Use this video to see how to disconnect the battery cable (second 41): New Alienware 13 R3: Clear CMOS Battery - YouTube