If I didn't expereance it I  would not have believed it. I spent all day today on the phone with the premium support group in Costa Rica. They were the most professonal, polite, knowageable, patient people I have ever delt with. They gave me and answers to questions that I didn't even know to ask!!!! Never once did I get the feeling that they were trying to hurry the session, we even broke for lunch and than an hour later we picked right up from where we left off. All in all a very pleasant supprise from the support that i'm used to. This alone would keep me using Aleinware ( Dell) computers as long as they keep this support group!