Hello,

I recently received an XPS 13 developer's edition. When I booted it up for the first time, the out of box experience crashed when I tried to select a WiFi network. The OOBE then setup a guest account which is the only way I can log in. The main problem is that this guest account doesn't have root privileges and I can't really do anything with my new computer. There appears to be a root password, but I don't know what it is.

A whole post was devoted to this (see link below) which should help me do a factory restore. The issue is that when I exist the Dell splash screen and go to the Grub menu, there's no option for "Restore Ubuntu 14.04 to factory state." I only have the additional upstart and safe mode boots.

Does anyone have any ideas for what I'm missing? I would be very grateful to anyone who could help me!

www.dell.com/.../en