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mshiu612

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8 years ago

M

mshiu612

4 Posts

0

1718

February 28th, 2019 19:00

Latitude 7285 random hangs

I recently got a new Latitude 7285. Everything seems good except one issue - the system (apparently) randomly hangs with the screen, keyboard, mouse all freezed. The only way out is to press the power button for 10 seconds and reboot the machine. Quite annoying. My previous XPS 12 9250 does not have this phenomena. I have cleanly reinstalled Windows many (7+) times, still no idea what the problem is. Are there other 7285 owners / moderators can shed some light on this ?
  • M

    mshiu612

    4 Posts

    1536

    0

    Posted March 1st, 2019 13:00

    I tried downgrading the video driver to Intel-HD-620-and-Iris-Graphics-640_F00C1_WIN_24.20.100.6286_A10 he system seems to be more stable (still freezes, but much lesser extent) The system freezed easily when running remote desktop sessions...Any input ?
  • W

    WLEDGE

    1 Message

    1437

    0

    Posted March 26th, 2019 15:00

    Same problem here, regardless of having the keyboard attached, power plugged in and it's no longer random as it happens consistently within 2 hours of reboot. A Dell technician finished replacing the motherboard earlier today and the computer locked up within 1 hour. Next step if ship back for more diagnostics and repair. This will be the 5th time I've sent this or a similar 2 in 1 this year, so really don't hold much hope.

    Updates in a week or so.

  • O

    oflo23

    14 Posts

    1312

    0

    Posted April 27th, 2019 23:00

    There is another thread with similar issue. 

    I posted a solution that worked for me.

    7285-completely-freezes-No-BSOD-or-errors-recorded

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