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jjb86

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4 years ago

J

jjb86

9 Posts

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7506

October 31st, 2018 05:00

Latitude 5285 - No Touch (Bottom Of Screen)

Hi, For some reason the bottom of my laptop just is not touch responsive, so I cannot do the calibration test because I cannot touch the bottom parts of the screen. I read on another topic within this board that it is an issue with the screen or the cable attaching the screen. So, I bought a new screen from parts people, it came with the LCD and the cable to attach... now where as my last LCD screen was unresponsive on the bottom 2 cm, this one is unresponsive for the bottom 1 inch or so! Is there a driver for touch screen? The laptop is out of warranty with dell. Anything I can do? please help :)
  • jjb86

    9 Posts

    5553

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    Posted October 31st, 2018 07:00

    Windows 10 Pro N

  • nyc10036

    6 Operator

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    5640 Posts

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    Posted October 31st, 2018 07:00


    @jjb86 wrote:
    Hi, For some reason the bottom of my laptop just is not touch responsive, so I cannot do the calibration test because I cannot touch the bottom parts of the screen. I read on another topic within this board that it is an issue with the screen or the cable attaching the screen. So, I bought a new screen from parts people, it came with the LCD and the cable to attach... now where as my last LCD screen was unresponsive on the bottom 2 cm, this one is unresponsive for the bottom 1 inch or so! Is there a driver for touch screen? The laptop is out of warranty with dell. Anything I can do? please help :)

    .

     

    Which OS are you running?

  • jjb86

    9 Posts

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    Posted October 31st, 2018 13:00

    Anyone? I'd really appreciate some advice. Thanks
  • nyc10036

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    5640 Posts

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    Posted October 31st, 2018 14:00

    .

    Have you updated the drivers?

    Looks like there are new drivers.

  • jjb86

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    Posted October 31st, 2018 14:00

    Hi, thanks for taking the time to reply.

    I cannot see any drivers relating to touch on here https://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/latitude-12-5285-2-in-1-laptop/drivers - am I missing something?

    I'm running a normal version of windows 10 pro N, and not one of the Dell versions with all the bloatwear stuff, if that makes a difference.

  • nyc10036

    6 Operator

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    5640 Posts

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    Posted October 31st, 2018 14:00

    BIOS is important as is chipset.

    They underpin everything!

  • jjb86

    9 Posts

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    Posted October 31st, 2018 15:00

    Based on the Dell support assistant app, everything is up to date :/
  • jjb86

    9 Posts

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    Posted November 1st, 2018 08:00

    No one know of anything? thanks

  • nyc10036

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    Posted November 1st, 2018 14:00

    I don't use Dell Support Assistant. I actually go and look at the drivers available.

     

    .

  • jjb86

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    Posted November 2nd, 2018 04:00

    Thanks for replying, it is fully updated :/