Why is the quality of Dell's laptop casings and keyboards seemingly below standard?  The casing becomes shiny after only a few months of regular use, while the lettering on the keyboard keys starts wearing off within the first two years.

We purchase approximately 20 Dell laptops every year and have consistently experienced the same issues. 

Please do not dismiss this as normal wear and tear. A laptop is a daily-use business tool, and its casing and keyboard should be able to withstand regular office use without deteriorating so quickly. At the very least, I would expect these defects to be covered under the three-year warranty.

How does it reflect on us as a business when we hand a laptop that is barely a year old to a new employee, only for the keyboard lettering to be almost completely worn off? This is not the standard of quality we expect from Dell, particularly given the volume of laptops we purchase annually.

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