‎Dell latitude 5491 tpm problem | DELL Technologies

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Lauril

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5 years ago

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Lauril

3 Posts

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1113

July 4th, 2021 07:00

Dell latitude 5491 tpm problem

Intel ptt not shown in dell bios and tpm.msc gives tpm cannot be found.

Done:

* Bios updated

* Secure boot enabled

* Bios password enabled

* tpm driver updated

Tpm/intel ptt not shown in Bios -> security, cannot enable it.

Or does it have physical chip?

If not is there something else i can do?

L
Lauril
3 Posts
892
0
Posted July 6th, 2021 23:00
Solution is change motherboard, ty
E
ejn63
12 Elder
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31839 Posts
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Posted July 4th, 2021 08:00
Where was the system initially sold? Bear in mind there are parts of the world -- Russia, China and large areas of the middle East -- where TPMs are illegal, and systems are sold with the functionality disabled.
L
Lauril
3 Posts
918
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Posted July 5th, 2021 00:00
Laptop was sold in Denmark and is used at the moment in Estonia.
U0
U-0d514
2 Posts
681
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Posted February 10th, 2022 09:00
Are there any solution other than changing motherboard?
J
JeffK0
1 Message
667
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Posted February 11th, 2022 10:00
remove AC adapter, remove Battery, Remove memory, hold power button down for 30 seconds, this discharges the motherboard. reassemble and test
A
Audrey3
3 Posts
644
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Posted February 14th, 2022 00:00

Update the system BIOS to the latest version available on the Dell Support Website/Drivers & downloads.

Power off the system then disconnect the AC power cord and leave the system unplugged for about 30 s

MyTHDHR