contact support.emc.com and open a ticket manually?

Or chat with a support engineer he will advise you

then generate logfiles and upload them to the sr

Open a manual SR to work through the scenarios.

I found out the hard way this year that SupportIQ is dead and if you are not using ESRS or don't have a new enough version of the firmware to support ESRS you are out of luck.

HI chjatwork,

Opening a ticket is likely to be the most efficient route in getting a resolution, but there is an ESRS troubleshooting guide that is available at the consumer level that may be of some use.

ESRS Troubleshooting Guide

http://www.emc.com/collateral/TechnicalDocument/docu70954.pdf

Here is the link to create a Service Request online:

https://onlinesupport.emc.com/SRCreate

First step: Make sure you have a working ESRS.

you can check the config:

isi remotesupport connectemc view

Step two: Make sure your cluster can communicate to ESRS over ftp,smtp and https.

Step three: generate a manual alert through isi events sendtest