UNSOLVED

Gokul1

updated

7 years ago

G

Gokul1

1 Rookie

•

2 Posts

0

928

May 16th, 2020 23:00

Wifi and bluetooth not working. Not able to update drivers also.

I get the below message when I try to update wifi and Bluetooth drivers.

I have tried installing from the desktop as some have suggested, but still get the same message.

installwifi.PNG

  • LSUFAN51

    6 Operator

    •

    6519 Posts

    •

    26687 Points

    483

    0

    Posted May 17th, 2020 14:00

    Please list Dell model number and version of windows. Example: Dell Inspiron 3543, windows 10

    How to find the product model of your Dell computer | Dell US

    https://www.dell.com/support/article/en-us/sln298441/how-to-find-the-product-model-of-your-dell-computer?lang=en  

  • AdrianG001

    6 Operator

    •

    3957 Posts

    463

    0

    Posted May 18th, 2020 07:00

    Solution One – Run the installer from desktop

    This solution has worked for many and might also work for you. Copy the installer file to desktop and double-click on it to start the installation. If you still get “The update installer operation is unsuccessful” error, move to next solution.

    Solution Two- Download new installer

    There is a possibility the installer is corrupt or incompatible. In such scenario, you need to download a new driver installer from Dell website. Do not download Dell drivers from other sites. You can easily find right driver files for your Dell laptop from the manufacturer site. Here are the steps to follow.

    • Visit Drivers and Download section on Dell website
    • If you know the service tag, enter information in the box.(1)
    • If you are accessing Dell website from the laptop/desktop for which you want to update drivers, click Detect PC(2)
    • else, click view products(3) and then click laptops or desktops(whatever is right for you)
    • Click the right laptop series and then right model. (We have chosen Inspiron and then Inspiron 15 3568 model).
    • (The steps given below are for reference purpose only, you need to match them with your Dell laptop model and make choices accordingly)
    • In the Drivers and Download page, you can see the list of drivers available for your Dell laptop, click View more to see all driver updates available
    • click Download now link corresponding to the driver you want to download
    • The driver download is initiated. When the save dialog box opens, navigate to the folder where you want to save the driver and click
    • Wait for download to complete.
    • Double-click on the downloaded driver file to start the installation.