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Janssen95

updated

4 years ago

J

Janssen95

2 Posts

0

490

January 8th, 2023 07:00

Touch pad gestures don't work

Hello!

 

My touch pad gestures aren't working i think due to driver issues. In device manager de I2C HID Device is throwing this error:

This device cannot start. (Code 10)

A request for the HID descriptor failed.

I've tried uninstalling the device, installing different drivers i got from other threads, uninstalling all HID drivers (out of desperation lol), and some other things i  don't remember.

The HW ID is ACPI\VEN_DELL&DEV_09E3 if it helps.

The trackpad works perfectly fine outside of the gestures.

 

Thanks for your help!

  • AdrianG001

    6 Operator

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    3957 Posts

    214

    0

    Posted January 8th, 2023 22:00

    Reset Touchpad Settings
    Step 1: Press the Windows key + I to launch the Settings app. Step 2: In the Bluetooth and devices tab, click on Touchpad. Step 3: Click the Reset button under Touchpad. After completing the above steps, try using touchpad gestures.

  • Janssen95

    2 Posts

    198

    0

    Posted January 12th, 2023 08:00

    I can't see a Reset button on that menu, it should be a driver error tho.

     

    Janssen95_0-1673540315733.png

     

  • amdsree

    1 Rookie

    •

    23 Posts

    193

    0

    Posted January 13th, 2023 19:00

    install amd chipset drivers for Laptops  from AMD Website and try