GIS_Canuck - Hello there - did you get anywhere with making a ciomplaint to Dell? Reading your post seems to echo what I'm currently experiencing with Dell "Support" who seem to be experiencing unfortseen difficulties progressing my web cam issue on a recently purchased Dell Inspiron something akin to struggling with a two piece jigsaw, but showing real strength and resiliance at closing my case, inviting me to another remote online investigation  and starting from scratch, ignoring emails, not reading case notes (are there any?) I also opened an online Dell Support chat and stuck to my guns in trying to get them to tell me either the contact details for a Service Manager or a UK telephone for customer complaints, despite that they denied knowing how to contact a Service Manager, or even a Team Leader. They finally gave me a new telephone number 0800 587 1456, I rang and asked for Customer Services. 

I weas connected to an operator in India, who then transfered me to "Customer Care" (in India again). The lady there basically said there is no Customer Services Dept that I could  complain to or speak with, her role was just to take feedback and pass it onto the other departments. To complain, I would have to WRITE to Dell !! what an absolute joke.

<Violations removed. Read the Forum Code of Conduct. DELL-Admin>

Please let me know your thoughts, experience, or give advice.

Thanx

@Billy Gerkin​ No...Dell has never answered any of my requests.  I don't want to talk to a sales rep as I don't need to have anyone try to upsell me.  I often just have one question that I need to have answered before I place an order...but Dell seems to be very reluctant to answer questions.

Fantastic !!!

Its a shame Dell make a point of not making these details available in the "Contact Us"

No..they never responded with an email address.  They just directed me to their phone, and I'm not going to call them when I'm at work.  I can't use my cell phone at work anyway because the service is very intermittent there.  I wish Dell would get into the 21st century and answer simple questions through email.

@DELL-Cares auto response​ Hence, why email should be used...you could just reply to it when your customer service is available.  Geez...this isn't rocket science.

check with the Dell Support Assistant for drivers

I have a couple of Dell rigs and the camera works out of the box

@GIS_Canuck​ I did get a message from a user last week that confirms that the only way to complain is to write, I also got a message from Dixie Den with a name and telephone number but that post has been sensored by Dell, here's a snippet below

<Private data removed from public view. DELL-Admin>

I suggest if the camera is not not working with the Camera app in Windows,try removing the driver and reboot and see if that helps