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rx0tShw100
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June 18th, 2023 09:00
Inspiron 16 Plus 7620 Games freezing
Hi, I have a problem with performance in games. Inspiron 16 Plus 7620 laptop. During the game, micro-images appear, sometimes the picture can be like a "slideshow", but the sound goes fine, the computer calmly reacts to the Win button, i.e. the desktop does not hang. In some games, immediately after starting the computer and itself, after changing some settings, the game freezes completely. I tried to track the load, ssd, GPU and CPU do not even reach the maximum. Through Win + G during the game itself, the same thing. All power saving modes are turned off in the laptop settings, and the maximum performance mode is set in the Dell application. I updated all the drivers, tried to change the bios settings and reset it to factory settings. Checked the hard drive for errors. In general, nothing helps.
P.S. Lags in games on any graphics settings
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rx0tShw100
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Posted June 19th, 2023 04:00
I did a full diagnostic, no problems were found.

AdrianG001
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Posted June 19th, 2023 02:00
Freezing issues can be difficult to troubleshoot and diagnose. Please try running a systems diagnostics by pressing F12 at startup or by running Dell Support Assist. Make a note of any error messages and contact tech support for further troubleshooting and possible resolution.