Hello, I'm hoping someone can help me find a solution.

I have a PC Windows 10, Inspiron 3847.

Up to date with all DELL drivers. Although at one point it told that one of two downloads had failed. I ran it again earlier this evening, and it said all drivers are up to date.

Up to date with Windows 10 updates.

The camera/webcam not working: lots of horizontal multi-color line running across the screen, then it goes white.

I ran DELL diagnostic camera test earlier, but it failed the RGB camera test.

I am hoping someone can provide a solution. I have spent about one weeks going all over the place, but no further ahead.

Thanks for any help anyone can offer.

Blessings.