I have purchased a Dell G3 3570 at USA and I brought it back to Hong Kong. I tried to update the RAM from 4gb x 2 to 16gb x 2. Unfortunately, I purchased ADATA and Kingston RAM which cannot be detected by my laptop. I contacted Dell HK but they cannot help to solve this issue, they mentioned that my laptop was purchased in USA which the hardware may different ASIA format. Please advise which RAM is suitable for my laptop? Thanks.
Please verify the Model number. I don't find a G3 3570 on the Dell Support site or the Crucial Memory site (that I was going to link you to). Could it be a 3590?
Mixing memory brands usually results in problems. Only have one brand/type (and correct memory). Where you are located (USA or Hong Kong) has no bearing on what memory works or does not work. Dell has a history of not working with non-Dell branded memory . We usually suggest Crucial as it is one brand that is guaranteed to work in a Dell but I need the correct model number.
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fireberd
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Posted July 13th, 2020 13:00
Please verify the Model number. I don't find a G3 3570 on the Dell Support site or the Crucial Memory site (that I was going to link you to). Could it be a 3590?
Mixing memory brands usually results in problems. Only have one brand/type (and correct memory). Where you are located (USA or Hong Kong) has no bearing on what memory works or does not work. Dell has a history of not working with non-Dell branded memory . We usually suggest Crucial as it is one brand that is guaranteed to work in a Dell but I need the correct model number.