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Hello, I am having an issue with the audio on my Dell G7 7790. I use headphones all the time and my laptop has Realtek HD audio drivers and i like the audio quality. However after I updated the audio drivers recently the audio sounds terrible. It sounds so deep and it sounds like its coming from the inside of my head and makes my eyes water. I have tried messing with some of the settings like turning on and off audio enhancements and spacial sounds as well as reinstalling the drivers but nothing makes it go back to how it was before. Has anyone experienced this before? Any help would be appreciated.
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Posted April 11th, 2021 12:00
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Posted April 11th, 2021 14:00
Hi @Buzz635 the Nahimic Service is a well known Dell irritation and this PUP should be removed. Nahimic malware is categorised as a Potentially Unwanted Program (PUP).
Bernasaurus says: type services in Search, select and right click the app and run as administrator, in services scroll down to Nahimic and right click for properties, change start-up type to disabled, stop the service. Keep an eye on this every time Dell pushes updates, as may be upgraded and enabled again.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]1494
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Posted April 11th, 2021 17:00
Did you update the driver through Dell or from Realtek?
If you installed it from Dell then I would suggest that you roll back to an earlier driver or try going straight to Realtek.
You could also try a System Restore using a Restore Point before the issue started.
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Posted April 11th, 2021 17:00
I followed the instructions and tried restarted but the audio still sounds bad. I have noticed that turning off audio enhancements through windows control panel->hardware and sound->sound->speaker/headphone properties->advanced helps a little but doesn't solve the issue.
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Posted April 11th, 2021 19:00
Awesome news. Good work.
Buzz635
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Posted April 11th, 2021 18:00
I fixed it. I went to this website: https://realtek-download.com/download-realtek-hd-audio-drivers-all-version/ and downloaded the oldest version available for windows 10: version 2.77 and restarted. It worked and audio sounds like it used to. I learned that when it comes to computer drivers if it ain't broke don't fix it. Don't download driver updates unless there is something that needs to be fixed or some sort of security flaw. Thanks to everyone for their suggestions.