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Go to SolutionDell Command Warranty - No assets after applying filter
I used Dell Command Warranty to get warranty information for our Dell Devices, but it returns an empty csv file:
C:\Program Files (x86)\Dell\CommandIntegrationSuite>DellWarranty-CLI.exe /F=AnyWarranty /I="c:\Dell\Servicetags.csv" /E="C:\Dell\Warranty.csv"
Number of service tags found in input file: 827
Number of assets after applying filter: 0
Exporting CSV file C:\Dell\Warranty.csv
Start Time: 14.03.2025 14:53:08, End Time: 14.03.2025 14:53:10, Total time: 00:00:01
Here the corresponding part from warranty.log:
: -------------------------------------------------------------------------------------------
: Log File: C:\ProgramData\Dell\CommandIntegrationSuite\Logs\warranty.log
: Log Level: NORMAL
: Product Name: Dell Command | Integration Suite for System Center - Warranty
: Product Version: 6.6.0.9
: OS: Microsoft Windows NT 6.2.9200.0
: User: xxx
: -------------------------------------------------------------------------------------------
: Date: 20250314025308
WARRCLI-M01: *** DellWarranty-CLI Starting ***
DC-GSTF02: Number of service tags found in c:\Dell\Servicetags.csv 827
DC-DWRE02: Using Warranty filter AllWarrantyFilter
DC-DWRE02: Number of assets retrieved: 0
DC-DWRE03: Number of assets after applying filter: AllWarrantyFilter 0
DC-EDWA01: Exporting CSV file: C:\Dell\Warranty.csv
DC-PWAS01: Start Time: 14.03.2025 14:53:08, End Time: 14.03.2025 14:53:10, Total time: 00:00:01
Can anybody help me, to fix this? I don't want to filter anything, all devices should be checked...
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Posted March 14th, 2025 15:38
Since the Jan update it's been working fine for me but then today it stopped. I run it every Fri to pick up warranty info on new computers. It ran fine last Fri but today I have about 70 new computers and it returns 0. Hopefully it something on Dells end and they will get it fixed soon but I don't think they pay attention to this forum so it will probably be another 6 months.
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Posted March 15th, 2025 09:44
I have got the same problem here.
It ran fine last week but it returns 0 today.
DC-DWRE02: Number of assets retrieved: 0 DC-DWRE03: Number of assets after applying filter: AllWarrantyFilter 00
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Posted March 17th, 2025 15:57
Same problem. Tried running it here around Thursday midday and it gave me same results the last 3 business days including this morning.
DC-GSTF02: Number of serviceTags found in configuration manager: 620
DC-DWRE02: Using Warranty filter AllWarrantyFilter
DC-DWRE02: Number of assets retrieved: 0
DC-DWRE03: Number of assets after applying filter: AllWarrantyFilter 0According to the logs, it is successfully pulling assets from SCCM but after the filter is applied it gives zero results. Also attempted using a csv in case SCCM's data was pulling in wrong and got the same results.
It also seems to happen across versions. Originally, we had an older version. Thought it just needed to be updated so I updated to the 6.6.0.9 and same results no matter the version.
(edited)
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Posted March 20th, 2025 21:08
Hi @EL-Admin @MarkTheSCCMguy @james.yuen @tvcraig
Thank you for your enquiry. We're researching the issue on our end but to better root cause this specific issue we would recommend you to raise a ticket with our technical support. Can you please reach to our local Dell Technical Support number at https://www.dell.com/support/incidents-online/en-us/ContactUs and raise a ticket to assist you with this Dell Command Warranty request?
#IWork4Dell
Thanks!
Dell-StephenOTechnical Team Lead - Software International Product Support
#IWork4Dell
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Posted March 21st, 2025 09:12
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Posted March 23rd, 2025 07:57
i submitted a ticket as well. Any updates? We use this daily because we are buying alot of Dells
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Posted March 24th, 2025 15:45
Any workaround for this other than manually typing hundreds of serial numbers on Dell laggy website?
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Posted March 24th, 2025 16:40
I'm in contact with Dell support and as soon as we find a solution, I'll post it here.
DELL-Nat M
Community Manager
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3803 Posts
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21448 Points
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Posted April 2nd, 2025 17:49
Hi everyone,
The new version of Dell Command | Warranty is available starting today. You can download it [here].
Please let me know if this resolves the issue for you.
(edited)
#IWork4Dell