UNSOLVED
PERC6/E firmware updates
On a bunch of R610's when I go into the "Unified Server Configurator" to do a platform update on firmware the firmware for the PERC 6/E adapters shows an update available. Everytime!
What's happening is the software source is seeing two available updates: 6.3.3.0002 and 6.3.3-0002.
Notice the dash versus dot difference. They seem to be the same update but the dash/dot thing makes it think there's an update available. It would just ping pong back and forth between those two versions if I let it.
I keep an up to date mirror of the ftp.dell.com site because the download speeds for updates otherwise is not good and I've checked that it's current. I've also on a few machines occasionally pointed it to ftp.dell.com directly and get the same results.
Is there a way to fix this on my end or is this something that has to be fixed by Dell and whoever manages the ftp site and it's available updates?
816
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Posted April 29th, 2014 05:00
Ok, I guess I somewhat misunderstood the problem. It's not flip-flopping between a 6.3.3.0002 and a 6.3.3-0002.
When I go into Platform Updates the system sees it has 6.3.3.0002 and it wants to update to 6.3.3-0002. After you install that update and the system reboots it goes into the same sequence. So it's basically stuck in a loop. It updates, but still thinks it needs to update.
On my mirror of the ftp site the system is downloading this file for the PERC6/E update:/FOLDER01002121M/1/SAS-RAID_Firmware_3H5G8_WN32_6.3.3-0002_X00.EXE
I did try this using ftp.dell.com also and the behavior does not change.
I'm attaching a screenshot from the Platform Update screen. This is the second time I went through the process. The first time, third time, and fourth time using ftp.dell.com the PERC 6/E update showed up identically.816
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Posted April 29th, 2014 11:00
I have forwarded this information to the relevant within Dell. In order to speed up the process, you could open a forum issue at this location:
http://en.community.dell.com/techcenter/systems-management/f/4469.aspx
- PPrabhu
816
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Posted July 18th, 2014 09:00
I have the same issue. Seems benign, but if you find a resolution, I'd be grateful if you'd follow up in this thread.
816
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Posted July 18th, 2014 14:00
In order to speed up the process, you could open a forum issue at this location:
http://en.community.dell.com/techcenter/systems-management/f/4469.aspx
- PPrabhu
Dell-PPrabhu
58 Posts
816
0
Posted April 28th, 2014 20:00
Thanks for your post.
Unlikely that this is an OME issue although I can try to help you. I need a few more details before I can forward this to the right team within Dell. After that I hope you can have a discussion with their support team and have a quick resolution around this.
Can you please provide me the paths (on the ftp site) to the PERC FW DUPs that are being updated to? (Both the 6..3.3.0002 and the 6.33.3-0002 versions.)
- PPrabhu