UNSOLVED
X17 order delay
Order a 3080 x17 on 24 Sep, has been in production for a month. Support team emailed me 3 times with updated ETA and delayed again.
Very disappointed with Dell. I told the sales that I am going overseas at the end Nov for more than 3 months. I do need the laptop before I go. Sales “promised” me that the order will on or before 11 Nov. So I placed the order. Now, the order has been delayed for 3 times and shipping date is 19 Nov.
Just wondering will I receive the order before Christmas? Should I cancel my flight or order. No one cares about wasting our time.
I don’t get it! They messaged me and kept saying supply shortage and build to ship order has no “promised” ETA. Same thing I have been told over and over again, and it’s sounds like excuses now.
Ge76 and Legion 7 can be delivered within 2weeks. Why don’t they suffer the supply shortage.People only need really help, they just want to get what they paid for. No one want to waste time and money. Can Dell really do something to help your customers?
DELL-Cares
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Posted November 8th, 2021 05:00
Hi,
I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.
Could you provide the order # and the registered owner's name via direct message? I'll have it checked right away.
-Susanna
#IWork4Dell
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