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Alngonz1999
1 Message
0
2227
December 17th, 2017 11:00
There is an issue with my order.
Hi, I seem to have an issue with a recent. I keep getting this error message "There is an issue with this order that requires you to contact an agent at 1-800-624-9897" whenever I look up my purchase ID. Ive called the number and an agent told me I needed a customer number. Ive been sick with the flu for the past 3 days and haven't been able to contact the phone number ever since that day. It would be greatly appreciated if this issue could be resolved through here, thank you.
briancarnell
3 Posts
1489
1
Posted February 17th, 2018 07:00
Just a suggestion.
Maybe Dell should hire people to actually answer that f----- number then.
"Sorry, this office is closed,c all back at some unspecified time" is ridiculous customer service.
Robert P (retired)
6 Operator
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9396 Posts
1509
0
Posted December 19th, 2017 05:00
Hi alngonz1999,
Thanks for posting.
Apologies for the confusion surrounding your order. Unfortunately these matters MUST be handled over the phone with the agent who requested you call. Usually these are verification issues, and there's no way anyone here on the Forum can assist, as we do not have access to your private information.
Sometimes these orders will cancel if the verification is not made within 3 days, so it would be best if you made the effort to locate your customer number, it will be on your order confirmation.
Robert P (retired)