Better off calling them and sitting through hold times is much faster is what I ended up doing. I started mine on Jan 15th 2015 thinking it would faster then going the phone route and to find out I was wrong.

I'm at a loss of what to do - I submitted the returns request 10 days ago, nothing. No contact, no follow up, no return instructions, zip. I even tried submitting the 'unresolved issue' form to Dell & was promised a response in 2-4 days, and I was never contacted again. I've spent hours on hold only to be disconnected for no reason. This has to be the worst customer service I've ever encountered. At least with tech support, I could get a human being, even as frustrating as that process turned out to be.

Dell sold me a defective computer, by their own admission. I just want my money back. I'm 30 years old and I've never owned a computer that wasn't a dell, but now I'll make sure I never own one again.