I ordered a Dell Premier Rechargeable Wireless Mouse – MS7421W on March 15, 2021 and have not received it as of April 17th 2021. I've contacted Dell Customer Service x 2 on this order and mouse and was told they would get back to me both times. Never happened. Now I try to contact Dell customer service via phone call and no-one seems to know the status of my order yet I was charged and paid for the item from Dell. Order . If multiple customer service agents are clueless as to order status, why not hire competent individuals who can troubleshoot missing orders? Any ideas welcome.