I made an order with Alienware Aurora R12 i9 for my 12 year old son. The order was confirmed on November 22, 2021 and since then it had been delayed for several times. It was purchased originally as a Christmas gift and as delayed it was changed to a birthday present. Obviously there are frustrations with no confirmation from customer care about the order status and currently it still shows the shipment date of February 9 (and today is February 18 already).

My son keeps asking when his new machine can arrive but I have to change my word to set his expectations repeatedly. Please let me know exactly the affirmative date of shipment so I will be not losing credit of words again to my son.  Thank you!