I tried to chat with the A+ award winning always helpful and informative Dell chat regarding this, but in typical fashion, I was either given an unrelated runaround, or directed to other departments each time.  

I know the site FAQ states that Advantage Rewards will not be available for up to 30 days from the date your purchase ships, but shouldn't I at least see the purchase and credits due under the pending section?  Currently I have nothing listed there.  We made our purchase on 5/7, and the item shipped on 5/17, and yet I have nothing listed as available or pending.  Is there a proper, and more importantly, capable department of handling this, or do I just wait and hope that it goes through at some point?