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BrianMatuszak
3 Posts
0
2572
May 3rd, 2017 11:00
Dell Rewards Help #1
Can someone direct me to the correct department that can handle an issue where Dell Rewards have not been posted to my account for a purchase that was made in Feb 2017? I have been through many departments by email and phone and each department says they cannot help. I've tried sales, customer care, small bus care, my Dell rep, gift card and finance. Most try to redirect me or act like they have never heard of the program before. My Dell rep is trying to tell me that the program was discontinued. I am sure I am not the first person to have had missing rewards. If anyone can direct me to someone who can actually help, I would appreciate it.
BrianMatuszak
3 Posts
1901
0
Posted May 19th, 2017 11:00
I just want to say thank you to Sahana for her efforts to help me with missing Dell Rewards. She has been able to get my rewards credited to my account in a matter of a few days after contacting me. I have been waiting for 6 other Dell departments to help for over a month and she was able to help quickly. Thank you so much for helping. Much appreciated.
Salmon Gram
3 Posts
1901
0
Posted June 14th, 2017 08:00
Glad you were able to be helped. I have been dealing with the same person and getting nothing but the runaround for 2 weeks. Just today I was sent this message:
"I have an update from our internal team. Our back end team is already working on this issue and will try to get the details updated real time in the coming weeks. We have considered this as a feedback. Please let me know if you have any other queries"
They are able to fix your (same) issue in a matter of days, but for the past 2 weeks I have been sent messages saying that they are still looking it, and then today I received the above message. Dell support is by far some of the worst that someone can deal with.
Dell-Sahana R
4 Apprentice
•
263 Posts
1901
0
Posted May 16th, 2017 22:00
Greetings BrianMatuszak,
Thank you for reaching out and I regret the overall experience. Please private message the order number, registered name on the account, email address and the giftcard number. I'll review the case history and see what best can be done.
You could send us a private message by hovering the mouse pointer over my username, and adding me as friend.