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StevenC56

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11 years ago

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StevenC56

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March 17th, 2016 08:00

Dell Return Problem-Please Help

Hello. I'm not sure where else to ask for help. I have a return order that dell received 1.5 months ago. The return specialist says the return was checked in, and 100% of my purchase price was given in credit. I charged the purchase to my DFS account. The credit finally posted to my DFS account 2-22, but it is $112.77 short. I've sent several emailed to DFS, and haven't received a single reply. I just spent over an hour on the phone to DFS, and was transferred 6 times with no resolution. The return was 2 monitors and a dual stand. It looks like DFS gave me credit for the 2 monitors, but not the stand. The return specialist says full credit was given for the 2 monitors and the stand, but DFS didn't apply the entire credit amount. Can you please help me?

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