UNSOLVED
T
TheRealRamFan
3 Posts
1
663
May 27th, 2020 19:00
Delayed shipping
I ordered a aurora r10 ryzen edition on 4/26. Estimated delivered by date of 5/29 with a estimated shipping date of 5/27. I called today (5/27) to inquire why the status hadn't changed online. They said a product was on backorder so now they said expected shipping date is on 6/02, and that's if there arent any more delays. This seems unreasonable for a large company like dell. I would have bought a prebuilt with similiar hardware from a big box store with a 4 day shipping wait if this was going to be the case. I'm really considering canceling and closing my account. Any suggestions?
DELL-Cares
Moderator
•
27840 Posts
•
736 Points
545
0
Posted May 28th, 2020 07:00
Hi! Thank you for reaching out to us and we're deeply sorry about any issues that you might have encountered with your order. Feel free to send us the order number through DM and we will be more than happy to provide you with the order status.
Kind regards,
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice
TheRealRamFan
3 Posts
563
2
Posted May 27th, 2020 21:00
I heard good things about dell also, which is why I went with them. When I saw it was over 1 month for delivery I was a little hesitant, but with the current events going on I figured I'd give them the benefit and wait it out in the hope I would get it sooner. Now with this delay Its going into 6 week territory. I'm not sure if I want to keep this order or cancel it, cancel my account and shop elsewhere. Why would dell sell me a computer they dont have the parts for? It's very frustrating.