I think that dell needs a better return policy. I called dell to return a tablet and they said that it was already past the 21 days. I told them I got it on the 11th of January and they told me the 21 days starts when it ships. I think dell is messed up in the head why put it when it ships it needs to be when the item gets received not ships.

 

21  day example:

the tablet was ship on the 1/3/13

now I didn't received it until 1/11/13

now add the remainder days left for me to send it back.

I lost 8 of the 21 day return. I didn't even have the product yet of the 8 days of the 21 day return.

so how may actually days I have to return it. 12 days not 21 like it states.

 

To dell changed it from ship to received why because a lot of things can happen. wrecks, delivery truck broken down, bad weather, etc.

but as of it stands this is a false return policy. this can actually be presented to a court.  and dell has to changed how they do they return policy.