Is this coming from an EDL or Celerra ?

Are you talking about the SPS battery test times?

clarrion cx4-960

This happens once a week.

Time Stamp 07/26/10 08:31:16 (GMT) Event Number 2011 Severity Information Host A-IMAGE Storage Array APM000951 SP N/A Device N/A Description The array is alive. The heartbeat event is generated once every 7 day(s) on 08:31.

Time Stamp 07/26/10 08:31:16 (GMT) Event Number 2011 Severity Information Host A-IMAGE Storage Array APM000951 SP N/A Device N/A Description The array is alive. The heartbeat event is generated once every 7 day(s) on 08:31.

Hi,

Is there any chance you could show us the email alert you are getting? It will assist in understanding what it is the array is telling us.

Also is this a daily or weekly occurance?

Jim

Hmmm....by default this event is turned off from alerting you.

If you would like to not be notified of this event then do the following -

1. Log in to Navisphere. 
   
2. Go to Monitors > Expand array sending alert > right-click the template > Stop using. 
   
3. Right-click stopped template > Properties  > Advanced  > Expand information > Basic Array features and find and uncheck the event not required, in this case 0x2011.
   
4. You will then have to right-click the array and select "Monitor Using" that will present the template list.  
   
5. Select the template that was just modified from the list and then click OK.
   

Not sure there is a way you can make the array run the check at a specific time.

Jim

Hi Jim,

If we stop this event from coming to us every week it will log an SR to investigate and fix the problem.

In this case the best is to apply what you’ve suggested but to another template that can be set up to email only the customer (use the 'email' tab only) and assigned this template to the same clariion.

I'm also trying to find out if there is a way we can change the time this event is generated, although I don't think there is one.

PS this event has been introduced by EMC to avoid issues where alerts are not received by us due to failures with monitoring stations, mail servers, etc....

Cheers, Paolo.

Hi dtp,

I cannot find a way to change the time - so you need to follow what I put in my previous post I sent to Jim_A.

Basically this is what you need to do:

1) edit the current template to make sure is set up to alert EMC only - no other changes are required for this template.

2)set up another template to just email the alerts to you (use the 'Email' tab for this).

3) On this template you need to uncheck the heartbeat event. Right-click this template and select > Properties  > Advanced  > Expand information > Basic Array features. Find and uncheck the event not required, in this case 0x2011.

4) You will then have to right-click the array and select "Monitor Using" which will present the template list. 

5) Select the template you just created and apply it to the same array.

Paolo.

I have 2 new arrays, one sends out the health check at 6:30PM and the other sends out the health check at 4:30AM, so there has to be something that sets a time for these.

Hello dtp,

Starting with FLARE Release 26 p31 (for CX300/500/700 and CX3 product  line), and FLARE Release 29 or later (CX4 product line), heartbeat event  code 0x2011 is automatically generated and written to the storage  processor (SP) event log every seven days on a random day and time.   When the CLARiiON environment is set up for a distributed monitoring  configuration (email-home), or centralized monitoring configuration  (email, modem, or ESRS), and running CLARalert version 6.29.0.6.6,  heartbeat (check-home) messages will be sent to EMC.  In the event that  a heartbeat is not received at the specified time, a service request  (SR) will automatically be generated by EMC.

This heartbeat event is not user-configurable.

Regards,