Hi @Insidious_Black

Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let us know if you receive any errors. 

Also, make sure the BIOS and video drivers are up to date.

Regarding OC Controls:

You can only use the OC settings if you have an overclock-able K series processor, please check which type of processor is in your system configuration.

I have an i7-8750H processor which isn't overclockable, but it was my understanding that AWCC needed OC Control to even monitor temperatures and thermal profiles.

I only want to be able to monitor my temperatures and set the thermal profile.

On running the diagnostic test, no errors were found.

I have BIOS version 2.1.1 for this laptop, which I believe is the latest version. The same goes for all the video drivers.

Please try the following steps to download all of the available add-ons for your system:

-Download AWCC full from https://dell.to/2GtNp4c.

-After running the app post-installation, a green button should appear on the top-right corner asking to Get Updates.

-Once clicked, an MS Store pop-up will ask for MSA information before proceeding to install all add-ons.

-If this fails, download these add-ons from the MS Store (In the store application, look for My Library, these should appear under Alienware Command Center): FXSystems, FX02, OC Controls, Sound Center and Control center.

@Alienware - Rodrigo I did all those steps, and when I clicked the "Get updates" tab and entered my MSA information, it showed that I already had the apps necessary. On the MS Store, it shows the sizes to be 6.25MB for OC Controls and 129.58MB for FX Systems. However, under the AWCC app in Settings the sizes shown are vastly different.Please see the sizes shown under AWCC

And even now, I'm unable to monitor my temperatures or set thermal profiles. This (the photo below) is the prompt shown to download OC Controls (a version from June 17 2019, while there is a newer version on July 9). It shows that there was a fatal error - 0x80070643 occured during installation.

Log file: https://drive.google.com/open?id=1FjR7m00Q_4gEeEvwfiBjl92cBthNObC2

This is what it shows, as a prompt to download OC Controls

The OC Controls error message should be fixed in a new AWCC version that will be released in August. Please hold.

Hello Insidious_Black,

I have the exact same issue with my m15 (144 Hz, 32GB RAM, RTX 2060 6GB, 1TB+128GB). My PC  will freeze randomly and specially when gaming and become completely unresponsive. The only option that i would have will be to do a hard restart by pressing  on the power button to force a shutdown. Could you please tell me how did you resolve the issue. It's becoming very hard and frustrating for me.

Hi,

I have the exact same issues (m15 i7-8750H, RTX2060); crashing constantly during game play across a number of games.  PC crashes (unresponsive or bluescreen) almost always then boots up and fails to find hard drive (BIOS has reverted to windows boot manager as 3rd choice, change back and boots as normal).  

Somehow related to AWCC - after crashing AWCC has to be restarted - 'please wait ~30 secs for configuration' - and then restarts programme after re-authorising it to make changes to the system.  Although, having uninstalled AWCC crashing still re-occurs. 

I have been through Dell Support, resulted in a clean install of W10 and re-install of AWCC as per the instructions provided by the Dell  Technician.

Has anyone managed to get this issue resolved?  I'm at a loss, my only thought left is an issue with the hard drive itself.

Hi all,

Solved!  Having been through Dell support and tried all the procedures that they provided; including a clean install with the original SSD, nothing had worked.  As I was quite certain it was SSD related I bought a new WD_Black 1TB NVMe SSD before Christmas.

I performed a clean install onto it as my primary system disk; leaving the original SSD in the second slot for extra space.  Since then I have not had a single system crash having played many hours of games (I have waited to post a while to ensure the issue was solved).

Hope my experience may help others.