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@RavenDaRat wrote:

... under the thermal tab I am unable to make any changes there, I can see the other profiles but I cant select anything besides quiet. What am I missing here to be able to make changes to my machine?

 

For the thermal profile, if I click the "paper clip" to the right of the profile, there are two icons in the "library" that can be clicked on to highlight, and then click OK down below.  The profile then sticks and is reflected on the Home page of the AWCC.

 

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If you have the Intel i7-8750h, the ability to overclock is not a feature of that CPU, so no option to create a profile.  However, in the BIOS, there is an option to enable a CPU "performance" mode.  Sorry, I have not done this so I cannot say what it does...?? 

Hi @RavenDaRat,

Those two tabs are not available to all systems. They depend on the system's factory configuration and more. If you had this before, you can still try Command Center version 5.1.0.0. Otherwise, it is very likely that your processor does not support these settings. The fan controls are only available to desktops.

I have had my 7950 laptop for 2 months now, this issue happens after every Dell update I fix it by uninstalling and re-installing the program but it will return each time Dell Update runs. Is there a fix for it?

There is no need to continue this I repaired it myself over the weekend using the information on how to remove Alienware Command Center and re-install it on the Dell website. I am VERY disappointed that it took several failed attempted by your service techs using remote access to my lap top. I have little confidence in your service and as it is part of the year warranty I feel it's suppose to be something I, and other customers should be able to count on. I watched several of your techs on remote access to my system make MAJOR mistakes like not removing the old installation and trying to install over it, no editing the registry as the removal process describes that is listed on the Dell site. Failure to re-boot at the proper times and more. Of all the people that attempted to do t he repair NONE of them knew what they were doing. I am very disappointed in Dell service and repair and in the future I will not allow remote access unless the person has more knowledge of what they are doing. My overall experience with this is very bad.
J. Dutton