TayyabR

updated

7 years ago

T

TayyabR

2 Posts

0

1257

April 15th, 2020 09:00

17 R5, windows reset info required.

Hi,

Could anyone help with me with quick support ! I have a laptop alienware 17 r5 which is now have corrupted windows,  the only option i left is with new windows from recovery, the windows recovery isn't loading, however dell support assistant open and i can reset the windows from there ! My question is just  if i don't backup and just go without it ,would it be format only C drive or it will wipeout the entire drive, which i obvio doesn't want it ..

i don't want to format my D & E drive, the backup i just started take 54 hours from E drive and that's a lot , i don't have enough time and need this laptop to get ready ! Thanks 

  • alpinsava

    2 Intern

    •

    13 Posts

    1054

    0

    Posted April 16th, 2020 01:00

    By clicking the F12 key & using factory reset from the built in SupportAssist, only the drive where the OS is installed will be formatted! The other drive is not touched! I've reset my device to factory settings just yesterday!