Aurora R8, freezing 3-5 seconds for months randomly
So i've just about given up and i don't know where to turn i bought an Aurora Tower in dec 2018 and the pc has these random lag/freezes for about 3-5 seconds and the audio goes robotic and slow motion while i'm watching youtube or basic websurfing and i've noticed other posts on here recently with the same issue. I've called tech support and they had me reinstall windows and my pc just did it again for a few seconds although this time i could move my mouse. I have a the following specs 128gig m.2 that's where windows is installed and all my games are on a 2 tb HDD i've only had it happen a few times while gaming it's mostly while basic web surfing
RTX 2070
i7 9700k, 16gb 1666mhz are my specs please any help would be appreciated
I had the same problems described and in fact, spoke about it in the 8930 thread. I did manage to solve the "micro-freeze" issue though by the following:
1. Replaced OEM RAM with 2x 16GB sticks of HyperX 2933
2. Replaced Toshiba NVMe with ADATA SX8200 Pro
3. Reinstalled Windows 10 Pro
Now I can't be certain which of the above three actions solved the problem, or perhaps it was a combination of some or all three, but I can attest to having a freeze-free R7 now. Personally, I think it had something to do with the Intel RAID drivers being on and active as shipped from the factory. I think there was something going on with those drivers, BIOS RAID being enabled, and the Toshiba drive.
To the OP: when you reinstalled Windows, did you take note of what your drive settings in BIOS were? Did you have RAID turned on or did you select AHCI? If you left RAID on, I would suggest reinstalling Windows again but this time with AHCI selected. That way, you won't need to install the additional Intel drivers.
I 100% think it has to do with IRST cause I called once months ago and they reinstalled the IRST and the problem went away for months until I had a new windows update. I'm gonna do more testing tonight after work and if it happens again I'm gonna reinstall windows and try the achi without raid like suggested with no IRST
Were you able to resolve this with the IRST Drivers? I'm having the exact same issue on my Aurora R7 from April 2018, already replaced Video card and Power supply and have done clean installs.
Clean Installing Windows 10 1909 as we speak. Changed from Raid On to AHCI and will not be installing IRST! Luckily I'm running on a Toshiba M.2 and do not have optane.
Were you able to resolve this with the IRST Drivers? I'm having the exact same issue on my Aurora R7 from April 2018, already replaced Video card and Power supply and have done clean installs.
---------------
So, you set BIOS to AHCI, clean-install Windows-10, (and then never install Intel-RST ... as it is un-needed and un-wanted).
How can Intel-RST be a problem if it is not installed?
You didn't get stuck with an
Optane
Oplame system did you ?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired) - Like many of you, I can appreciate a good game-engine. - I answer questions here, but I'm not a Dell employee. - Consider giving posts you like a "thumbs-up" - Posting models-numbers and software versions speeds trouble-shooting. - Click "Mark as Accepted Answer" on any post that answers your question best.
Microsoft Windows and Apple iOS Developer (Retired) - Like many of you, I can appreciate a good game-engine. - I answer questions here, but I'm not a Dell employee. - Consider giving posts you like a "thumbs-up" - Posting models-numbers and software versions speeds trouble-shooting. - Click "Mark as Accepted Answer" on any post that answers your question best.
I had the same problem on my Alienware laptop and worked with Dell support for months. They even replaced the motherboard, RAM, and SSD.
In the end, what solved it for me was uninstalling all of the Dell and Alienware software. I am pretty sure the culprit was something called "Dell SupportAssist Remediation" but I just uninstalled it all and never reinstalled any of it to see which program it was. I also uninstalled some of the Killer Networking management software which was causing network issues -- haven't had a network issue since.
fireberd
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Posted September 30th, 2019 03:00
I suspect when they figure out what is causing the 8930 freezing it will also relate to other PC's.
Almost impossible to try and remote troubleshoot or offer suggestions.