UNSOLVED
Aurora R11, AWCC, stopped displaying CPU frequency, temp, usage
Today, after almost one month of ownership and use AWCC stopped displaying cpu frequency, temp and usage.
It works ok but it is odd it does not display anything about the cpu. I tried uninstalling it and reinstalling but nothing I can do resolves it.
I also run the diagnostics and no problems were reported.
This is a screenshot of the problem:
AWCC Problem
Anyone with a similar issue and how they resolved it?
Also after reinstalling AWCC it does not display my alienware keyboard and mouse anymore...
5073
0
Posted January 23rd, 2021 08:00
Yes! You are right. I installed the additional components and keyboard and mouse work now, but the cpu info is not displayed...
5056
1
Posted January 23rd, 2021 12:00
Howdy KostasNK,
Not sure if this will help or not, but have you tried re-installing the Alienware Command Center OC component? It is a separate install and the most recent version for me is Alienware-OC-Controls-Application_FH3TC_WIN64_1.3.13.1300_A00. Also, when you click on the OC tab, do you get the prompt about how overclocking can make your system hot, etc...?
After running Command Center about 4 times on my 3-day old system, the "light" theme for Command Center causes all of the info in the OC tab to be blank. This seems to be a buggy program.
Rich S.
5039
0
Posted January 24th, 2021 08:00
Yes @LinkRS the first time I run it it displays the info about overclocking might be harmful for your system etc.
I uninstalled and intalled both awcc and also oc controls component (the latest version) you are reffering but the same issue persists. Can I install a previous version of oc control or are they not compatible with the latest awcc?
4137
0
Posted October 13th, 2021 13:00
This is also happening to mine also R10 no cpu frequency and the temp is stuck on 0 degrees Celsius, re installed AWCC center fully wiped it also performed full wipe and reinstall of windows nothing has fixed this issue so far. Seems to have happened after the latest BIOS update, Anyone have a fix for this??
4126
0
Posted October 13th, 2021 14:00
did you install any updates, drivers before that happened? Happened to me when did an update, rolled it back and everything was working again.
4127
1
Posted October 13th, 2021 14:00
There is currently a known issue with the AWCC displaying incorrect or no values for certain tabs.
A future update to AWCC will address this.
Keep an eye out for any updates to AWCC for your machine using the official DELL drivers site: Dell Drivers
4110
0
Posted October 13th, 2021 19:00
Thanks will do!
1627
0
Posted October 13th, 2021 19:00
I've tried it all nothing works, seems this BIOS update messed with AWCC, lets hope the update fixes it if it ever comes out.
markburv
2 Intern
•
569 Posts
5085
0
Posted January 23rd, 2021 04:00
Just a partial response, maybe for both, I think AWCC needs Alienware CC Components for keyboards and mice, maybe also for OCing.